Great Valley Publishing (GVP) takes pride in the quality of its content and products.  Our objective is 100% customer satisfaction.  However, if you are not completely satisfied with your purchase, you can request a full refund or cancellation of an order by providing written notice by email to ce@gvpub.com  within twenty-four (24) hours of placing your order. Requests for refunds/cancellations received within twenty-four (24) hours of the order will receive a full refund of your purchase price. Requests for refunds/cancellations received more than twenty-four (24) hours of the order will receive a credit to be applied toward a future purchase.